All of our rugs are uniquely made-to-order and shipped within 4 weeks. 'On-hand' rugs, when available, ship within 1-3 weeks. Please check our full shipping policy for detailed delivery timeframes.

Each of our rugs is carefully crafted, making every piece unique. Due to this, all rug sales are final, and we cannot accept returns or cancellations. Please review our full return policy for more information, and feel free to contact us with any questions before purchase.

Vacuum

You can vacuum your rug! Preferably with a vacuum with no beater bar to cause the least friction possible to the wool.

Removing dust

Shake your rug outside or hang it and hit it with a broom handle to remove the dust.

Washing

Small rugs can be thrown in the washing machine on a gentle setting with cold water then dry outside in the sun. Avoid using shampoos, but if you must, use a natural unscented fabric wash.

In-home cleaning of larger rugs is not recommended. If you do clean at home, take the rug outside to water with the hose and air dry in the sun.